Monthly Archives: October 2016

[vc_row][vc_column][md_text md_text_title1=”pixflow_base64IA==” md_text_title_separator=”no”]After the success of Ben’s post on the difference between PR and publicity which subsequently broke our internet, we thought we’d dive headfirst once more into the world of marcomms, this time highlighting the difference between marketing and publicity. There’s an old saying; “Marketing is what you pay for, PR is what you pray for” which serves as a great introduction to marketing and publicity for the general public. Both marketing and publicity are key tools of any organisation, and while they both support an organisation’s underlying sales, contribute to the business’ bottom line and fall into similar creative categories, their individual processes and results differ tremendously. Evaluating your share of media depends on many factors including how your organisation measures consumer decision-making and how businesses value, measure and monitor their media content; in terms of ROI, a public relations-earned article can be upwards of ten times more valuable than a paid advertisement, according to some specialists. Below are some lists outlining the key differences between the publicity and marketing functions of a business.

Marketing is paid media

• Marketing is cost-based, transactional
• Advertising is allocated by sales/advertising representatives from the media outlet, not journalists
• Guaranteed media placement
• Audience knows the space is purchased
• Client retains 100 per cent creative control of content
• Message “You should buy this”

Publicity is earned media

• Unpaid, ‘earned’ third party endorsement
• Cannot be paid for
• Requires strategy
• Builds trust, builds credibility
• Relationship-based between PR consultants and journalists
• Requires in-depth media knowledge, exceptional communications skills for successful pitching
• No guarantee of publication
• Media controls final product
• Message: “This is important”

The purpose of marketing is to create and bring to market a product or service that people will buy.

Different Media Explained

Paid Media

• A large portion of a marketing budget. Plays a major role in marketer’s campaign strategy. For example, TV advertisements.

Owned Media

• Blogs, company website, Facebook and Twitter etc.
• Usually involves both PR and marketing (PR for key messaging and marketing for allocating sponsored posts, advertising etc).

Earned Media

• ‘Earned’ editorial coverage, generated through publicity

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As a writer, of sorts, I hate it when people look me dead in the eye and proclaim, ‘the written word is dead’. When I hear it, it feels like all of my career choices up to this point have been nullified by those who prefer to absorb information in other ways, and believe communicating is a ‘one or the other’ exercise.

But there’s no reason to feel like this! Even in this day and age, written content still plays an integral part of business, news and information.

The difference is that written content need no longer stand alone.

Incorporating videos into online content is a great way to add another layer to your message. It’s a tried and true approach for many organisations, bloggers and news providers.

But do not be fooled into thinking that it’s a simple matter of pasting a YouTube link into your text. As writers/content creators, it’s up to us to understand the ‘sweet science’ behind intermingling the magic of video with our craft.

Create a symbiotic relationship
It all begins with a symbiotic relationship. Before you can add videos to your work, an environment has to be created where your words and your videos earn their worth by relying on each other.

• A good video can help illustrate and visually stimulate the point you are trying to make, in ways that even the most coherent text cannot do on its own.
• Well-written content provides appropriate context to a video which would otherwise be pointless imagery.

 

Keep videos short, sharp and to the point
Including a 10-plus-minute video in the middle of a 400 to 600-word blog is rarely effective. However relevant, a long video with rich and captivating content will command readers’ full attention, and it pulls concentration away from the content you worked so hard to develop.

A video should be used as a quick illustration. If it’s too long, people could start losing interest or they may start to believe your written content is irrelevant. But we’ll get to that…

Keep videos relevant
While people are viewing your content, the accompanying video needs to support what they just read. It should provide imagery that helps a reader on their path to better understanding your content, and therefore should be relevant. Adding a video to your content just for the sake of it can hurt your message, especially if it has nothing to do with what you’ve written.

It may be tempting to add a video to your content because it looks cool, or fun, or it shows that you’re ‘with the times’, but pointless videos distract, undermine and generally get in the way.

Never let videos outrank your content
Typically a video should complement the content, not overpower it, and should only take centre stage in an online piece in certain and rare scenarios.

 

A well-edited video may lead people to think they can get all the information they need from its entertaining imagery, which will make what you’ve worked hard to create seem redundant and irrelevant.

But there’s a problem with thinking that an in-text video has all the answers: By forsaking the text, the key points are sometimes missed entirely.

Videos should always be regarded as merely a tool to assist your content – aiding where necessary so your content can achieve its objective in the best way possible.

I have been doing a bit of media training for clients lately and it has reminded what an incredibly daunting experience it can be for people who do not deal with the media on a daily basis. For the vast majority of executives – regardless of age, experience or gender – interacting with the media for the first few times can be cause to break out in a rash and immediately commence a search for any number of reasons why it is a bad idea (delegation to someone else to ‘help’ them develop their skills is a favorite!). Why engage with the media? Doing a media interview for the first time comes from the same place the fear of public speaking comes from, amplified to the size of the prospective audience. The fear of something going horribly wrong and the consequences for your career, business and social status can be terrifying. So why the hell would you put yourself through that? Because it is great for your business. Getting your name out through earned media channels allows you to reach a bigger audience with greater credibility than you could image with your paid or owned channels. Earned media drives four times the brand lift of paid media and 51% of millennials are more likely to be influenced by earned media (BazaarVoice, 2012) than advertising. There are plenty of other reasons why you should engage with the media.

Are you a goodie or baddie? To be simplistic, most interactions with the media can be characterised as either a threat or an opportunity. How you deal with the media depends heavily on this context and if you are a goodie or a baddie. Threats are where there is a risk your name or brand could be damaged as a result of a media report. The strategies you adopt in these circumstances are vastly different to how you deal with an opportunistic engagement. It will be fairly easy to tell the difference when the time comes. If you just jagged a $2 million bonus while profits and shareholder returns declined, you are the bad guy and should expect some tough questions. Your business just went into administration leaving customers high and dry. Expect some tough questions. Like it or lump it, asking these tough questions is a journalist’s job. In these situations, harm minimisation is the main priority. However, if you haven’t ripped anybody off lately talking to the media is something you should actively be pursuing and can deliver massive return, for minimal risk. The vast majority of interactions with the media are simple exchanges of information. You have knowledge, insight and expertise that the journalist wants to tell their reader, or viewer in an interesting and engaging way. It is a simple transaction. You get your name in the paper, they get a great story to tell their audience. Nailing the interview So your PR has done their job and pitched a story and the journalist wants to have a chat. Once you accept that all they want to write is an interesting story about you and your business, it is easy to let down the defences and focus on maximising the opportunity. The Seven Ps (Prior Preparation Prevents Piss Poor Press Performance) Like anything, being prepared for a media interview will drastically improve the outcome. Your first step is to understand your audience, or more accurately, the audience of the news outlet you are talking to. Visit the publication’s website to get a feel of who they are trying to talk to. Understanding the publication will better prepare you for the kind of questions you may be asked. Take the time to red the journalists recent pieces to get an insight into what they are looking for. It is also important to develop some key message points. If you already have some key messages make sure you review them and have some proof points handy. Your proof points support your messages and are important to justify your arguments. Key messages are not advertising ‘slogans’ but are based on the things you want to communicate about your organisation. Responding to media questions will be a smoother and easier process for you, and more beneficial for your organisation, if you have established these key messages and proof points. The simpler the messages the more easily understood they will be to reporters and the public.

Practice never hurt anybody. Ask one of your colleagues to ask you a couple of questions to make sure you are in the right frame of mind. Sometimes the most basic questions can be the hardest. What is your strategy? Tell me about the history of your business? What is your pricing structure? Interview basics Once you are actually on the phone or sitting in front of the journalist there are a few things you can do make the experience positive for both you, the journalist and your organisation. The best stories come from interviews where the journalist and the subject build a rapport. Treat an interview as a conversation with an old friend you are catching up with and telling them about your great new business. Get started by asking them about their day, other stories they are working on or what they are doing on the weekend. Don’t be afraid to ask them questions as well. Always be looking for opportunities to integrate your key messages while still staying focused on the question. Nothing will annoy a journalist more than simply parroting a bunch of canned lines that has nothing to do with the question. Remember your messages are just that and an interview is not a challenge of your ability to recite stuff verbatim from a cheat card. If there is one thing you should take away from this blog about interviews it is to try andbe interesting. That is particularly important for people who are not natural salespeople but find themselves as the CEO and media spokesperson. Remember you are competing for space with other organisations. Journalists even compete for page space or airtime within their own organisation. The simpler, more interesting and exciting your answers the more likely you are to secure your share, or more. Don’t use corporatese, legalese or any other style designed to put an audience to sleep. This is boring.

“If the external environment remains stable and we can execute our strategy effectively we expect to be able to achieve future growth in line with past performance.”

The silence you can hear is the journalist asleep on the other end of the phone. This is a quote.

“We’re killing it. We’ve got the best solution in the marketplace and our competitors can’t keep up. We expect to shoot the lights out over the next couple of years.”

By adopting these few simple techniques you can earn your business thousands of dollars, sometimes millions, of free publicity. If you’re interested in undertaking our media training workshops feel free to contact me on 0415 743 838 or ben@rgcommunications.com.au